How do I return an item?
Call Rehab Specialists Customer Service at 801-282-3697 to obtain an RMA (Return Material Authorization) number. Write the number clearly on the outside of the package and ship to the address provided to you by Customer Service. Return shipping is at the customer’s expense. Returns must be shipped within 30 days of receiving the RMA number to avoid restocking fees. Below is additional Return Policy Information.
All returns must have an RMA number. There is a 20% restocking fee on all returns after 30 days. No returns will be accepted after 60 days.
Unauthorized returns are automatically subject to a 15% processing fee and a $10 administrative charge.
All returns must be received in new/resalable condition and in the original packaging.
Credits (less shipping and restocking fees) are issued to an account only after the merchandise has been received, inspected and confirmed to be in resalable condition. The customer is responsible for properly packaging the item to avoid damage during shipment. No credits will be issued for items received in non-resalable condition. All credits must be redeemed within 180 days.
Merchandise being returned as a result of a Rehab Specialists error, will be credited for both the item and all shipping charges. No restocking fee will be applied.
Credits will be issued only to the original purchaser.
No refunds will be issued for under $25.00. Credit balance will be applied to future purchases made within 180 days.
Are there items I cannot return?
Sales of special or custom order items such as silk-screen, imprinted, custom-colors, custom-sizes, etc. are final upon shipment and may not be returned for credit. We cannot accept returns of exchanges of oral products; or books, computer software and videos that have been removed from original packaging. Return of any goods drop-shipped directly to the customer from a non-Rehab Specialists manufacturer is subject to the approval and terms of the manufacturer.
What do I do if I received a damaged shipment?
If a shipment arrives damaged or if the box appears so, note damage on the delivery bill and have the driver sign it, acknowledging the damage. Contact Rehab Specialists Customer Service at 801-282-3697 within 10 days of receipt to start processing the insurance claim. Save the container and merchandise for inspection.
What if I open my package and find items missing or incorrect?
Please check your packing slip and order confirmation to see if any items were on backorder or going to drop ship from the manufacturer. If we deliver an incorrect product of if there is an error in the quantity delivered please call Customer Service to make arrangements to correct the error and obtain a return authorization number. We will correct the error without additional charge to you. Discrepancies must be reported within 10 business days or receipt of the shipment. Please keep all original packaging if an item is missing from your shipment in case a shipping claim has to be filed.
What are your warranty periods on supplies? Equipment?
Rehab Specialists will honor all manufacturers’ product warranties.
What if I can’t find the product I’m looking for?
Your sales representative or Customer Service agent will be happy to assist you. Call 801-282-3697.
What is the average lead time on manufactured items?
Please allow 1-2 weeks on manufactured items.